Question 1

How long do commissions take?

Accepted Answer

An estimate should be given to you upon contact with us based on the amount of commissions we currently have.

Usually pet portraits take 1-2 weeks. Couple portraits - 2-3 weeks and specialist requests can take 3 weeks - A calendar month.

Question 2

What if I want to commission a piece of art that isn't listed?

Accepted Answer

Perfect! We can usually accommodate whatever vision you may have, please fill out our contact form here and we will be back to you with a price and timescale.

Question 3

Where do you ship?

Accepted Answer

We ship globally! For precise delivery estimates please check your order information.

Question 4

Where are orders shipped from?

Accepted Answer

Orders are shipped from the UK.

Question 5

I've placed an order, what next?

Accepted Answer

Great, so your order will be sent for print. As all our art prints and framing is made to order, meaning we eliminate any unnecessary waste by only printing what sells.

Our products are manufactured and shipped within 24-72 hours.

Question 6

Can I track my order?

Accepted Answer

All orders are sent tracked and you’ll receive tracking info via email once dispatched.

Question 7

What should I do if an item is received faulty or damaged?

Accepted Answer

As part of our promise here at The Media Cove if an order gets damaged in transit, then we’ll reprint and replace your order free of charge. Read our returns policy here.

Question 8

What's your return/ exchange policy?

Accepted Answer

We generally accept returns or exchanges within 14 days of the delivery.

Find our full returns policy here.

Question 9

What is The Media Cove

Accepted Answer

The Media Cove is an independently run art business, specialising in hand drawn contemporary art. Shop our collection of prints or contact us for a commissioned piece.

Question 10

Where is The Media Cove based?

Accepted Answer

We are based out of a small office in Witham, Essex in the United Kingdom.

Question 11

How can I reach The Media Cove?

Accepted Answer

If you're looking to speak to someone from DROOL, feel free to submit your request via our contact form and we'll get back to you as soon as possible.

Question 12

What is Giclée print?

Accepted Answer

The word “Giclée” is French for “sprayed ink.” Today, the term is used to describe a sophisticated inkjet printmaking process which creates the highest quality fine art reproductions. Giclée printing offers extra-fine image resolution, helping retain a higher degree of detail from the original fine art or photographic images

Question 13

How long do Giclée prints last?

Accepted Answer

A lot of research and development has gone into the various aspects and materials that make up a Giclée print. The archival nature of the print varies, but current scientific lab reports suggest that our recommended papers and Giclée printing process will produce a print that lasts between 100-200 years in optimal conditions. The high quality inks and perspex glazes we use on our frames offer great sunlight-resistance, but direct sunlight for prolonged periods of time could still fade a the print. Cheaper alternatives will fade rapidly in direct sunlight.

FAQs