FAQs

An estimate should be given to you upon contact with us based on the amount of commissions we currently have. Usually pet portraits take 1-2 weeks. Couple portraits - 2-3 weeks and specialist requests can take 3 weeks - A calendar month.

Perfect! We can usually accommodate whatever vision you may have, please fill out our contact form here and we will be back to you with a price and timescale.

We ship globally! For precise delivery estimates please check your order information.

Orders are shipped from the UK.

Great, so your order will be sent for print. As all our art prints and framing is made to order, meaning we eliminate any unnecessary waste by only printing what sells. Our products are manufactured and shipped within 24-72 hours.

All orders are sent tracked and you’ll receive tracking info via email once dispatched.

As part of our promise here at The Media Cove if an order gets damaged in transit, then we’ll reprint and replace your order free of charge. Read our returns policy here.

We generally accept returns or exchanges within 14 days of the delivery. Find our full returns policy here.

The Media Cove is an independently run art business, specialising in hand drawn contemporary art. Shop our collection of prints or contact us for a commissioned piece.

We are based out of a small office in Witham, Essex in the United Kingdom.

If you're looking to speak to someone from DROOL, feel free to submit your request via our contact form and we'll get back to you as soon as possible.

The word “Giclée” is French for “sprayed ink.” Today, the term is used to describe a sophisticated inkjet printmaking process which creates the highest quality fine art reproductions. Giclée printing offers extra-fine image resolution, helping retain a higher degree of detail from the original fine art or photographic images

A lot of research and development has gone into the various aspects and materials that make up a Giclée print. The archival nature of the print varies, but current scientific lab reports suggest that our recommended papers and Giclée printing process will produce a print that lasts between 100-200 years in optimal conditions. The high quality inks and perspex glazes we use on our frames offer great sunlight-resistance, but direct sunlight for prolonged periods of time could still fade a the print. Cheaper alternatives will fade rapidly in direct sunlight.